Terms and Conditions

Welcome to the Dr.Gold Healthcare and we are thrilled to have you use our services. These Terms & Conditions govern your access to and use of the website, m-web and mobile application which is launching soon (collectively referred to as “Platform”) owned and operated by Dr.Gold Healthcare LLP. By accessing the Platform, you are giving your full consent and agreement to these Terms. Your access to and use of the Platform and the services and products is conditioned on your acceptance of and compliance with these Terms. We request you to please read these Terms & Conditions carefully before using or registering on the Platform and its services and products. If you do not agree to the terms & conditions, kindly do not access the platform.

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder, as applicable and amended from time to time, along with the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Information provided across the Platform

Please note that any and all content; information, material, tips and guidance or details, services and products available on the Platform (except such information sought from a Registered Medical Practitioner), is not intended to be of a diagnostic and prescriptive nature. And neither is it recommended to be used for self-treatment. These are intended to be informational and educational. Use of the platform does not in anyways become a substitute for professional medical advice, diagnosis or in person treatment by a qualified medical professional. And hence a complete reliance on any content provided by the platform is at your own risk.

Our Programs and Services are designed to explore and support your health & wellness choices, decisions and behaviours with respect to your overall lifestyle. These decisions and choices are yours, and please be cognizant that you are the best person to decide about your own health and wellness. Any decisions, choices or behaviours you make should be made in accordance with the advice you receive from your own doctor. We and everyone at dnaflux.com or its representatives are not liable for any injury or disease including aggravation, acceleration or recurrence of such injury or disease or death arising through the content, resources, services or products from the platform. The platform may recommend health supplements and nutraceuticals, but the use of such supplements and nutraceuticals is solely your decision. You should seek advice from your medical practitioner before consuming any such supplements. We have immense respect for every and all different medicine, science, treatment, protocols and also huge respect for mother nature and the healing power of the human body. 

Through our Platform, we provide, including but not limited to, the following services, to all our members subject to the terms and conditions provided in this document. Please do note that these will keep undergoing additions and or replacements and are indicative services.

We provide various kinds of programs and subscriptions related to overall health, wellness, current imbalances and or conditions management. Depending on which program you select via the platform, there are different offerings and mandatory requirements (which may also include services undertaken through our third party partners) for each that need to be adhered to at different stages of the program.

As part of our services and offerings, the platform would hold your personal and medical records and monitor your current and past health and wellness that is essential for the effective working of the different lifestyle related programs and packages on the Platform.

We provide appointments, tele / digital consultation services with our clinical and other experts or coaches who are engaged with DrGold.in, either directly or indirectly, through the Platform. These consultation services can be booked by you directly on our platform and or through other digital mediums that the company offers, however, are subject to the availability of such clinicians, experts or coaches. If you select to avail of the tele / digital consultation, please be aware that you are doing so at your own risk and that the details of the experts on the platform is not a guarantee of their services. Please be informed that the way these consultations work is that they take into view the medical records provided by you and if there are any errors or wrong representation or lack of information, it may lead to inaccurate or incomplete guidance.

You may also cancel or reschedule your appointments as per cancellation section below and likewise the company may also request for reschedule accordingly. Any other such request outside the cancellation section shall not be obliged with.

Since the company offers a digital platform for these services, you can avail of the tele / digital consultation even if you are not residing in India. However, it is strongly recommended that any recommendation or guidance provided needs to be validated by practitioners in your country of current residence.

While accessing or registering or undertaking any program with us, you knowingly may provide us information that we receive and store. When you register on our platform you may share your (i) general personal information such as your name, username, email address, gender, birth date, height, location, photographs, profession and (ii) specific health and wellness related personal information about yourself that will be useful for the success of the program and your overall wellness. You can choose not to provide us with certain information, but then you may not be able to register with us or for us to effectively plan your personalized program and achieve success at the end of the program. It is our endeavor to anonymize and protect your PI so that you cannot be individually identified to the extent and situation it is possible.

Please be advised to consider these factors before engaging the services accordingly. Diagnostic & Testing services

A significant part of the drgold.in works is to understand the root cause of your problems, conditions and or imbalances. Towards this aspect a key part is diagnostic services which can be availed of by booking appointments on the Platform. Our diagnostics services are facilitated by accredited third party partners through the platform. The reports will be made available within the specified time period at the time of booking and shall be shared only in electronic form and shall be sent to your registered email address on the platform. Do kindly note that we may disclose information or provide reports to family members if required under applicable laws. Through this Terms & Conditions and the Privacy policy, you hereby provide your full consent to share your personal data that may be required for providing such diagnostic & testing services.

Structured educational content; blogs, videos, posts, recipes, podcast, infographic, etc.

Through the programs and packages we offer and provide you a varied set of structured educational content on health and wellness on our platform. These are well researched and written by professionals, but they merely serve the purpose as informational and educative and should not be construed as advice in any way.Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.